FAQ

What are your lead times?

As all of our products are custom made, from time of order to delivery our lead times are around 3-6 weeks. 

What type of basin waste do I use?

You can purchase a matching concrete push button waste to suit your new basin. You can also use any 32mm basin waste. 

How should my basin be installed?

All our basins should be installed by a qualified plumber to get the best results from your purchase.

How do I hang my basin on the wall?

Our specially designed brackets make our basins look fantastic when wall-hung. Each bracket comes with its own set of installation instructions and basin mounting guide. You can also check out our installation videos here.

Are the samples the same as the finished basins?

Our colour samples are a close representation of our finished basins, color and material feel. While samples are partially sealed, final products are fully sealed to achieve a durable and protective finish.

Our samples are individually poured and for that reason they are as unique as all our products no two are exactly alike. Slight variations in colour, appearance and texture can occur between samples and final products.

What are these small holes in my basin?

What we call pin holes are small air and water voids that can occur due to our basins being hand poured. These are a natural occurrence in concrete and make our basins perfectly imperfect.

How are our basins sealed?

Our basins are sealed with a three coat specially designed water based polyurethane and an added nano ceramic top coat for extra shine and protection. 

Is the basin scratch resistant?

The sealers and nano ceramic coatings on every one of our basins offer excellent stain and scratch resistance, However, proper care as per our care guide is required, and the use of non-abrasive cleaners are crucial to maintain the look of your concrete product.

Do I need to reseal my basin?

While our sealer and nano ceramic coatings are designed to last years we do recommend that care and maintenance is undertaken. Refer to our Care Guide for more information. All Consculpt basins come with a care kit with all the equipment needed to keep your basin maintained. If required further care kits can be purchased here.

What is your warranty and return policy?

Please see our Warranty page for more information.